Shubham Anilkumar Shah

Shubham Anilkumar Shah

Infrastructure & Data Center Operations Engineer
📍 PAN India (Open to Relocation) 📞 +91 9429195720 ✉️ shubham@sshah.in 🔗 LinkedIn
Professional Summary: Infrastructure & Data Center Operations Engineer with 2+ years of experience supporting enterprise hardware, server deployments, and infrastructure operations in SLA-driven environments. Experienced in hardware troubleshooting, rack & stack activities, incident management, and system diagnostics, with hands-on exposure to Windows Server, Active Directory, virtualization, and enterprise infrastructure labs.

Professional Experience

Computer Technician
Feb 2024 — Mar 2026
Captec Americas Inc. • Cambridge, Canada
  • Performed hardware diagnostics, system builds, and infrastructure deployment for enterprise server and IPC environments.
  • Installed and validated physical infrastructure, including rack & stack, cabling, and server hardware per deployment procedures.
  • Diagnosed hardware, OS, and basic network connectivity issues using structured troubleshooting methodologies.
  • Supported incident response activities, documented findings, escalated when required, and met SLA commitments.
  • Utilized remote management tools (iDRAC, ILO, IPMI) for hardware diagnostics, health monitoring, and recovery.
Sales Specialist
Oct 2021 — Aug 2024
RONA+ • Waterloo, Canada
  • Managed customer sales and order processing using internal systems, ensuring accurate fulfillment and efficient issue resolution.
IT Intern
Dec 2019 — May 2020
Indian Institute of Hardware Technology (IIHT) • Vadodara, India
  • Supported Windows and Linux systems, basic networking, user support, and infrastructure troubleshooting.

Key Projects

Business Operations Platform | Teable AI
Mar 2026 — Present
Saffron Enterprise • Kolkata, India
  • Designed low-code platform digitizing CRM, Sales Orders, Purchase Orders, Inventory, Ledger, and real-time scheduling workflows.
High Availability Lab (Capstone Project)
Sep 2022 — Dec 2022
Conestoga College • Kitchener, Canada
  • Configured high-availability lab with VMware, Windows Server, AD, DNS, and SQL Server clustering to validate failover redundancy.
Point Of Sales for Enterprise (POSE)
Jun 2019 — Nov 2019
Vardhman Textorium • Vadodara, India
  • Developed a web-based business management system for inventory, billing, and order processing.

Core Skills

Data Center Operations Hardware Troubleshooting Rack & Stack / Cabling Windows Server & AD Linux Administration VMware & High Availability Remote Mgmt (iDRAC, ILO, IPMI) DNS, DHCP & TCP/IP Incident & SLA Management System Documentation

Education

Applied Network Infrastructure & System Admin
2021 — 2022
Conestoga College • Kitchener, Canada (Distinction)
Bachelor of Computer Applications
2017 — 2020
The MSU Baroda • Vadodara, India (Second Class)

Technical Exposure & Training

  • CCNA Training (Internship-based, MSU Baroda)
  • Enterprise infrastructure support in SLA-driven environments
  • Windows Server, Active Directory, DNS, DHCP, VMware
  • ITIL-based incident, change, and escalation processes
  • Enterprise & hardware health monitoring tools
  • Foundational knowledge of AWS & Azure cloud platforms